Please use this sizing chart as a reference. Some items run smaller or bigger than what is shown. Some smalls fit more like an extra-small or they may fit more like a medium depending on how they run. We will try to put this information in the item description. If you are unsure about what size you need, feel free to message us! If you are in between sizes, we suggest going up a size. So if you are an 8/10, we suggest going with a large.
Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Items discounted 30% or more will not be accepted as returns.
>>> RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<
Refund Type: Store credit will be issued to the customer account.
PLEASE be sure to have an account created on our site to make the credit process quick and easy!
Please click here to create one: https://thelacecactus.com/account/login and be sure to activate your account. The credit will be applied and will only show if your account is activated.
TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. You will need to click the credit that is highlighted, and enter the amount of credit you want to apply to your cart. It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. If taxes apply, you will be charged for taxes and shipping.
Overview: returns sent in that do NOT meet the above criteria are subject to a 20% restocking fee OR subject to invoicing you to be shipped back to you.
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
The Catch: Items must be returned in their original condition. They must not be altered in any way and must be in resalable condition. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc.
**Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place shoe box inside of a separate box or bag.**
NO RETURNS ON SWIMWEAR. All sales are final.
Shipping charges are non-refundable on most orders. Some exceptions do apply and are refunded at our discretion.
All sales are final on the "Kelsey" Reign Lashes.
If the item(s) returned are unable to be resold in their returned condition, you will be subject to a 20% restocking fee OR we reserve the right to send the items back to you.
The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
**Shoes returned using the shoebox as a shipping container are not permitted AND WILL BE SHIPPED BACK TO YOU.**
Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 4 days of receiving your order.
WE DO NOT DO EXCHANGES, IF YOU NEED A DIFFERENT SIZE OR A DIFFERENT ITEM; PLEASE PLACE A NEW ORDER.
Orders under $100.00 are a flat rate shipping of $5.99
Orders over $100.00 are free shipping.
We will no longer be offering express shipping through the website. If you need your order shipped faster than the normal shipping, please contact us through our Facebook page.
We do not ship on weekends. The shipping center is closed on weekends.
We ship through the USPS.
All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com
Send item(s) to:
The Lace Cactus
614 North Kirk St.
Hico, TX 76457
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger, email email@example.com or Mon-Fri 10am - 5pm at 254-485-4332.
Who do you ship through?
We ship all orders through the United States Postal Service.
When your order is shipped, you will receive a tracking number to the e-mail provided.
You can track your package at www.usps.com
When will my order ship?
Orders are usually shipped out within 3-5 business days.
Orders placed on Friday and the weekends will go out the next week.
We do not ship on Saturday, Sunday or on holidays.
Where is my package?
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.
Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.
Be sure to check your order information to make sure you entered the correct shipping information.
My order is incorrect, or I'm missing an item.
If your order arrives and is incorrect, please contact us through our facebook page within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.
If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our facebook page. Please be sure to include what item is missing, your order number and email. You can also visit our return portal to fill out a return form for your incorrect order/missing item. https://thelacecactus.com/a/returns
My item arrived defective, now what?
If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. You can also visit our return portal to fill out a return form for a damaged item. https://thelacecactus.com/a/returns
I would like to exchange something, how do I do this?
We do not do exchanges. Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.
I placed an order and then I received a refund, what's going on?
Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.
An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.
Do you offer wholesale pricing?
The Lace Cactus does not offer wholesaling, we are not a manufacturer of clothing.
How come some items don't come in bigger sizes?
When we order products from the vendors they usually only come in sizes Small-Large. If the item is available in more sizes then we will order those as well. The vendors do not take sizing requests and we get what is available.