Shipping | Returns | Cancellations
RETURN POLICY
PLEASE CLICK HERE TO DOWNLOAD RETURN FORM
At The Lace Cactus, we work hard to ship every order as efficiently as possible. Please review the details below before completing your purchase.
Shipping Time Frame: Handling time typically is within 2-4 business days after purchase
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Expect shipments within 3 weeks during sweepstakes/giveaways.
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Due to the high demand that can occur during active giveaways, it is unlikely—but possible—that limited items or any order may take up to 6 weeks to ship
If an order is shipped from The Lace Cactus to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. The Lace Cactus WILL NOT assume responsibility for lost or stolen packages.
Multiple Shipments:
We ship from multiple fulfillment warehouses. Because of this, orders containing multiple items may arrive in separate shipments and at different times. Tracking information will be provided as each package ships.
The Lace Cactus is NOT responsible for:
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Delays with USPS or UPS shipping
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International Duties or Customs Charges
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Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
Lost/Stolen/Damaged Packages:
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If your tracking shows "delivered" and you have not received your package, The Lace Cactus IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
International Shipping: You will be charged one shipping fee at checkout for all international orders. Once the order is placed, due to COVID-19 and the increased shipping prices, we will then weigh your order and contact you to pay the additional difference between the fee at checkout and the actual shipping cost of the order.
Buyers that reside outside of the United States will not be permitted to enter or win any sweepstakes that are held by The Lace Cactus. Products CAN be purchased and shipped internationally but these purchases will not result in entries to our sweepstakes/giveaways. Please refer to our Giveaway Rules for further information.
Order Changes & Cancellations:
All sales are final.
We do not allow order cancellations, refunds, or order modifications once an order is placed. This is because sweepstakes entries are automatically and immediately submitted at the time of purchase and cannot be reversed.
EXCEPTIONS:
Defective Items: If you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
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We are not responsible for damages to clothing caused by improper care or handling.
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The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse.
INCORRECT OR MISSING ITEMS: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.
PLEASE CLICK HERE TO DOWNLOAD RETURN FORM
Send item(s) to:
The Lace Cactus
907 CR 242
Hico, TX 76457
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
REFUND TYPE: Store credit will be issued to the customer account. Credit is valid for 5 years from issue date.
PLEASE be sure to have an account created on our site to make the credit process quick and easy! Please click here to create one: https://thelacecactus.com/account/login and be sure to activate your account. The credit will be applied and will only show if your account is activated.
TIME FRAME FOR RETURNS: Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. You will need to click the credit that is highlighted and enter the amount of credit you want to apply to your cart. It will create a code for you to copy and paste and enter in the "Gift Card or Discount Code" Box at checkout before purchase. If taxes apply, you will be charged for taxes and shipping.
Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
Items discounted 30% or more and orders placed during the sweepstakes will not be accepted as returns unless they meet the criteria above.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit.If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**
PROMO CODES:
PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.
CUSTOMER SERVICE CONTACT:
ALL MESSAGES received outside of those hours will be responded to during the following business day.
Office hours are 9am – 4pm Mon – Fri CST.
If you have any questions regarding our return policy, please feel free to contact us through our main Facebook page via Messenger OR email (not both) thelacecactus_cs@yahoo.com or Mon-Fri 9am - 4pm.