| Size Chart | Small | Medium | Large | Extra-Large |
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Number Size |
2-4 | 6/8 | 10/12 | 14/16 |
| Bust | 30-34 | 34-36 | 36-38 | 40-42 |
| Waist | 22-27 | 28-29 | 30-31 | 32-33 |
| Hips | 30-35 | 36-37 | 38-39 | 41-42 |
Please use this sizing chart as a reference. Some items run smaller or bigger than what is shown. Some smalls fit more like an extra-small or they may fit more like a medium depending on how they run. We will try to put this information in the item description. If you are unsure about what size you need, feel free to message us! If you are in between sizes, we suggest going up a size. So if you are an 8/10, we suggest going with a large.
DUE TO THE COVID-19 PANDEMIC, PLEASE ALLOW AN EXTRA 3-4 DAYS BEFORE RETURNS ARE HANDLED AND PROCESSED.
RETURN POLICY
Our office hours are 10am – 5pm Mon – Fri CST. ALL MESSAGES received outside of those hours will be responded to during the following business day.
Cancellation Policy | Can I cancel or change my order?
Once your order is placed, orders can not be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible. You are welcome to return the item to us in accordance with our return policy.
Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Items discounted 30% or more will not be accepted as returns.
>>> RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<
Refund Type: Store credit will be issued to the customer account. We do NOT offer exchanges. Credit is valid for one year from issue date. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
PLEASE be sure to have an account created on our site to make the credit process quick and easy!
Please click here to create one: https://thelacecactus.com/account/login and be sure to activate your account. The credit will be applied and will only show if your account is activated.
TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. You will need to click the credit that is highlighted, and enter the amount of credit you want to apply to your cart. It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. If taxes apply, you will be charged for taxes and shipping.
Returns sent in that do NOT meet the above criteria are subject to a 20% restocking fee OR subject to invoicing you to be shipped back to you.
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.
NO RETURNS ON SWIMWEAR. All sales are final.
All sales are final on the "Kelsey" Reign Lashes.
The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
**Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**
Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.
**Maximum of 2 codes per order***
PROMO CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.
SHIPPING
Lost/Stolen/Damaged Packages
Once a package is shipped from our warehouse, it is out of our hands if a package is lost.The Lace Cactus will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS here.
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All packages sent out have GPS tracking information embedded in the barcode.
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If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email thelacaecactus_cs@yahoo.com for further steps.
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If your tracking shows "delivered" and you have not received your package, The Lace Cactus IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement.
EXPRESS SHIPPING: Once orders are placed, the items will be shipped in 24-48 unless otherwise notified. If you need your items sooner, please reach out to us vai FB messenger or email thelacecactus_cs@yahoo.com and we will make arrangements to rush your items. Orders placed after 5PM CST on Friday's will be processed Monday.
We ship through the USPS.
SHIPPING UPDATE: As of 8/26/2020 we are no longer offering free shipping on any orders. We came to the decision based on rising shipping costs and factoring in the cost of our items. We have decided to remain consistent with our pricing and have one flat shipping cost across the board of $7.99 for all orders.All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com
If an order is shipped from The Lace Cactus to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. The Lace Cactus WILL NOT assume responsibility for lost or stolen packages.
Send item(s) to:
The Lace Cactus
614 North Kirk St.
Building 103
Hico, TX 76457
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger, email thelacecactus_cs@yahoo.com or Mon-Fri 10am - 5pm CST at 254-485-4332.Who do you ship through?
We ship all orders through the United States Postal Service.
When your order is shipped, you will receive a tracking number to the e-mail provided.
You can track your package at www.usps.com
When will my order ship?
Orders are usually shipped out within 3-5 business days.
Orders placed on Friday and the weekends will go out the next week.
We do not ship on Saturday, Sunday or on holidays.
Where is my package?
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.
Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.
Be sure to check your order information to make sure you entered the correct shipping information.
My order is incorrect, or I'm missing an item.
If your order arrives and is incorrect, please contact us through our facebook page within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.
If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our facebook page. Please be sure to include what item is missing, your order number and email. You can also visit our return portal to fill out a return form for your incorrect order/missing item. https://thelacecactus.com/a/returns
My item arrived defective, now what?
If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. You can also visit our return portal to fill out a return form for a damaged item. https://thelacecactus.com/a/returns
I would like to exchange something, how do I do this?
We do not do exchanges. Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.
I placed an order and then I received a refund, what's going on?
Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.
An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.
Do you offer wholesale pricing?
The Lace Cactus does not offer wholesaling, we are not a manufacturer of clothing.
How come some items don't come in bigger sizes?
When we order products from the vendors they usually only come in sizes Small-Large. If the item is available in more sizes then we will order those as well. The vendors do not take sizing requests and we get what is available.